Frequently asked questions
Fonmoney is an online service that allows you to conveniently and easily
transfer money to different countries. Fonmoney allows you to directly transfer
money to a bank account, saving up to 90% of transaction fees compared to other
financial institutions.
With Fonmoney you can also send mobile phone credit worldwide.
With Fonmoney you can also send mobile phone credit worldwide.
Your money and your personal data are 100% secure. The website has a SSL certification, which guarantees that your data will be handled discreetly and in confidence and will not be passed on to third parties.
Remitance UK
Transpaygo Limited (Fonmoney) is a payment institution (or payment provider) authorized by the Financial Conduct Authority (FCA) with the reference number: FRN 722528.
Transpaygo Limited (Fonmoney) is regulated by British Financial Services, HMRC, as Money Service Business under license number: 12579512.
Remitance EU
The financial service is provided by Easy Payment and Finance, EP, S.A., with its registered office at Calle Gran Vía 51, 6ºC - 28013 - Madrid. Easy Payment and Finance, EP, S.A., is registered with the Bank of Spain with reference number 6849, a Spanish licensed financial institution regulated by the Bank of Spain.
Transfers from Chile
The financial service is provided by the direct subsidiary of the Transpaygo holding company, Fonmoney Chile SpA with address at MERCED 838 A INT OF 117, District: SANTIAGO. Fonmoney Chile Spa is a company duly registered in the Financial Analysis Unit (UAF) under RUT: 77.486368-0
The technical service is provided by Transpaygo Limited, located at Aldgate Tower 2 Leman Street, E1 8QN London, United Kingdom.
Transpaygo Limited (Fonmoney) is a payment institution (or payment provider) authorized by the Financial Conduct Authority (FCA) with the reference number: FRN 722528.
Transpaygo Limited (Fonmoney) is regulated by British Financial Services, HMRC, as Money Service Business under license number: 12579512.
Remitance EU
The financial service is provided by Easy Payment and Finance, EP, S.A., with its registered office at Calle Gran Vía 51, 6ºC - 28013 - Madrid. Easy Payment and Finance, EP, S.A., is registered with the Bank of Spain with reference number 6849, a Spanish licensed financial institution regulated by the Bank of Spain.
Transfers from Chile
The financial service is provided by the direct subsidiary of the Transpaygo holding company, Fonmoney Chile SpA with address at MERCED 838 A INT OF 117, District: SANTIAGO. Fonmoney Chile Spa is a company duly registered in the Financial Analysis Unit (UAF) under RUT: 77.486368-0
The technical service is provided by Transpaygo Limited, located at Aldgate Tower 2 Leman Street, E1 8QN London, United Kingdom.
FCA (Financial Conduct Authority) is the UK financial authority under whose
Fonmoney is licensed as a money transfer company. License number FRN
722528.
Fonmoney is licensed as a money transfer company. License number FRN
722528.
The Spanish Bank (Banco de España, or BDE) is a public law entity which performs the function
of the national central bank in Spain. It is also the Spain's national competent responsible for
the supervision of the Spanish banking system and other financial intermediaries operating in
Spain.
These functions are carried out within the European institutional framework, of which the
Banco de España forms part as a member of the European System of Central Banks (ESCB) and
the Eurosystem, among another authorities.
It is under the supervision of the BDE that Fonmoney provides its services throughout the
European Economic Area (EEA), through its subsidiary Mi Envío Entidad de Pago, S.L. and under
licence number 6926.
of the national central bank in Spain. It is also the Spain's national competent responsible for
the supervision of the Spanish banking system and other financial intermediaries operating in
Spain.
These functions are carried out within the European institutional framework, of which the
Banco de España forms part as a member of the European System of Central Banks (ESCB) and
the Eurosystem, among another authorities.
It is under the supervision of the BDE that Fonmoney provides its services throughout the
European Economic Area (EEA), through its subsidiary Mi Envío Entidad de Pago, S.L. and under
licence number 6926.
The Financial Analysis Unit (UAF) is a decentralized public service, with its own legal personality and assets, which is related to the President of the Republic of Chile, through the Ministry of Finance.
The UAF was created by Law No. 19,913, which was published in the Official Gazette on December 18, 2003.
The objective of the UAF is to prevent and impede the use of the financial system, and of other sectors of the Chilean economic activity, for the commission of the crimes of money laundering (ML) and financing of terrorism (FT).
To this end, it carries out financial intelligence, issues regulations, monitors their compliance, imposes administrative sanctions, trains and disseminates public information.
The UAF was created by Law No. 19,913, which was published in the Official Gazette on December 18, 2003.
The objective of the UAF is to prevent and impede the use of the financial system, and of other sectors of the Chilean economic activity, for the commission of the crimes of money laundering (ML) and financing of terrorism (FT).
To this end, it carries out financial intelligence, issues regulations, monitors their compliance, imposes administrative sanctions, trains and disseminates public information.
You can find customer reviews on the
Trustpilot
Portal.
If you are using our services (online money transfers or online mobile top-ups), we would be happy if you reviewed us. Your opinion and experiences matter to us!
If you are using our services (online money transfers or online mobile top-ups), we would be happy if you reviewed us. Your opinion and experiences matter to us!
Do you have questions about your transactions, or require additional information about our services? If you do, just ask our Customer Support at [email protected]!
We are happy to answer any questions that may come up.
We are happy to answer any questions that may come up.
Below we offer detailed information on the status of the transfers that you will find in your personal account of Fonmoney .
In process: The transfer was registered in our system. In this phase, our team of professionals are processing your transfer.
Transfer requested: Our team of professionals accepted your transfer and in this phase the transfer is ready to be sent to the country of destination.
In process by the destination entity: The transfer has already been sent and received in the destination country. In this phase, the entity of the destination country is in charge of processing the transfer.
Completed: : The money is available to your recipient.
Available for collection: The new card is available for the recipient to personally pick up the new card.
Payment not received Because the payment was not made in the allowed period, the transfer was canceled and will not be processed.
Canceled: The transfer has been canceled.
Money returned: The transfer has been canceled and the money returned to the original account. The return may take up to 5 business days to complete depending on your bank.
Payment received: Your payment was received correctly and at this time your transfer will be processed by our team of professionals.
In process: The transfer is being processed. When it is completed we will notify you with a confirmation email.
In process: The transfer was registered in our system. In this phase, our team of professionals are processing your transfer.
Transfer requested: Our team of professionals accepted your transfer and in this phase the transfer is ready to be sent to the country of destination.
In process by the destination entity: The transfer has already been sent and received in the destination country. In this phase, the entity of the destination country is in charge of processing the transfer.
Completed: : The money is available to your recipient.
Available for collection: The new card is available for the recipient to personally pick up the new card.
Payment not received Because the payment was not made in the allowed period, the transfer was canceled and will not be processed.
Canceled: The transfer has been canceled.
Money returned: The transfer has been canceled and the money returned to the original account. The return may take up to 5 business days to complete depending on your bank.
Payment received: Your payment was received correctly and at this time your transfer will be processed by our team of professionals.
In process: The transfer is being processed. When it is completed we will notify you with a confirmation email.
For more information click here.
Click here for more information .
It is possible to send money to Chile with Fonmoney Chile. Find out more here
Learn more about money transfer with Fonmoney here.
Learn more about top-ups with Fonmoney here.
Multi-factor Authentication (MFA) provides an extra layer of security to your account in addition to your username and password which may be stolen by hackers.
With MFA the user is required to enter a verification code produced by an Authenticator App on your phone.
If you already have MFA but have lost the access to the Authenticator App then contact our customer support.
Popular Authenticator Apps
Android: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
iPhone: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
With MFA the user is required to enter a verification code produced by an Authenticator App on your phone.
If you already have MFA but have lost the access to the Authenticator App then contact our customer support.
Popular Authenticator Apps
Android: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
iPhone: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator